Orders & Shopping
1. How do I place an order?
Simply browse our products, add your favorite items to the cart, proceed to checkout, enter your delivery details, choose your preferred payment method, and confirm your order.
2. Can I order without creating an account?
Yes. You can place an order as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.
3. How do I know if my order is confirmed?
Once your order is successfully placed, you'll receive an order confirmation via email and/or SMS with your order details.
4. Can I cancel my order?
Orders can be cancelled before they are shipped. Once dispatched, cancellation may not be possible.
Shipping & Delivery
5. Do you deliver across India?
Yes. We offer Pan India delivery through trusted courier partners.
6. How long does delivery take?
Most orders are delivered within 3–7 business days, depending on your location.
7. How can I track my order?
Once your order is shipped, you'll receive a tracking number via email or SMS to monitor your shipment in real time.
8. Do you charge shipping fees?
Shipping charges, if applicable, will be displayed during checkout before payment.
Payments
9. What payment methods do you accept?
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- EMI (where applicable)
- Cash on Delivery (selected products & locations)
10. Is online payment secure?
Yes. All payments are processed through secure, encrypted payment gateways to ensure your information remains protected.
Returns & Refunds
11. What is your return policy?
Eligible products can be returned within the return window mentioned on the product page, provided they are unused, in their original packaging, and meet our return conditions.
12. How do I request a return?
Contact our customer support team with your Order ID. We'll guide you through the return process.
13. When will I receive my refund?
Refunds are typically processed within 5–7 business days after the returned product passes our quality inspection.
Products
14. Are your products genuine?
Yes. We source products from trusted manufacturers and suppliers to ensure quality and reliability.
15. Do your products come with a warranty?
Warranty availability depends on the product. Please check the product page for warranty information before purchasing.
16. Are product images accurate?
We strive to display accurate product images. However, slight variations in color or appearance may occur due to lighting, screen settings, or product updates.
Customer Support
17. How can I contact LEXEN?
You can reach us through:
- Phone
- Contact Us page
Our customer support team is happy to assist you.
18. What are your customer support hours?
Our support team is available:
Monday – Saturday
9:30 AM – 6:30 PM (IST)
Security & Privacy
19. Is my personal information safe?
Absolutely. We use industry-standard security measures to protect your personal information and never sell your data to third parties.
20. Do you share my information with others?
We only share necessary information with trusted logistics and payment partners to complete your order. For more details, please review our Privacy Policy.
Still Have Questions?
We're always here to help.
📧 Email: support@lexen.in
🌐 Website: www.lexen.in
💬 Contact Us: Visit our Contact page for quick assistance.